Terms of service

Tatsutide Jiu-Jitsu Service Policy

Last updated: November 13, 2024

At Tatsutide, we are committed to providing efficient service, high-quality products, and a transparent and secure shopping experience. This service policy outlines the terms and guidelines we follow to serve our customers responsibly and effectively.

1. Product Quality Standards

All of our kimonos are made with high-quality materials, designed for durability and comfort. We ensure that each product undergoes a strict quality inspection before shipping.

2. Order Processing and Shipping

 • Processing Time: Orders are processed within 48 business hours after payment confirmation.

 • Shipping and Delivery: We work with CTT and other logistics partners to ensure efficient delivery. The delivery time varies by region and will be communicated to the customer at checkout.

 • Order Tracking: Once your order is shipped, you will receive a tracking code to monitor its delivery status.

3. Payment Terms

We offer multiple secure payment options. Payment must be confirmed before the product is shipped.

4. Exchange and Return Policy

• Exchange and Return Period: Customers have up to 14 days after receiving the product to request an exchange or return, provided the item is in its original condition, with no signs of use or damage.  

• Refund Conditions: A refund will be processed once our inspection team confirms that the returned product is in the same condition as it was sent. The refund will be issued within up to 10 business days after confirmation.

 

5. Customer Support

Our team is available to answer any questions and assist you during the purchase or post-purchase process. You can contact us by email at sales@tatsutide.com, Monday to Friday, from 09:00 to 18:00 (GMT).

6. Service Policy Updates

Tatsutide reserves the right to update this policy at any time to reflect legal or operational changes. The most recent version will always be available on our website.